Commuters, apparently you’re doing it all wrong.
On Wednesday, GO Transit released an etiquette book titled, The Unwritten Rules of Public Transit Etiquette Written Down. According to GO Transit’s Twitter, the book was written with collection of commuter concerns from the past.
Vanessa Barrasa, spokesperson for GO Transit, says that most customers are considerate of each other, but sometimes customers may not be aware that their behaviour is making other people uncomfortable.
“Usually it bothers me when people talk loud on their phones,” said Andrew Fiore, a fourth-year marketing student at Ryerson who commutes from Vaughan everyday.
There’s a page for that.
In fact, there is a page for almost anything. The book reminds you to not to put your cactus on a seat, litter, manspread* and more.
“Once, someone was doing their nails on the train, too. It smelled like nail polish the whole ride,” said Fiore.
On a more serious note, the book reminds commuters to make accessibility available for riders with disabilities and other needs. “Once a pregnant lady was forced to stand and no one gave up their seat for her. That bothered me,” said Jacklyn Brem, a first-year business management student at Ryerson.
As an Ontario regulation, GO Transit has priority seating signs for people with disabilities and courtesy seating signs in all trains and buses.
Ryerson has one of the highest number of student commuters. According to StudentMoveTO, students at Toronto’s four universities include over more than 175,000 daily commuters.
Barrasa says one of the promises under the Passenger Charter is to make customers’ journeys as pleasant and comfortable as possible. “We know from our customers that etiquette issues strongly influence their level of satisfaction, which affects their overall likelihood to keep taking and recommending transit. That’s why we’re launching the third phase of our multi-year etiquette campaign,” she said.
This campaign has the dual purpose of using humour to educate customers and to reassure the GO Transit customers.
So Ryerson commuters, if you feel like you have not been the greatest transit ridercommuter lately, check out the book. It will be sold at Union Station for five dollars, or you can download it for free here.
*GO Transit defines manspreading as the practice of opening one’s legs so far they spread beyond the confines of the seat.