The machine that has been printing illegible International Student Identity Cards (ISIC) for months, has now been fixed.
Students will once again be able to pick up their cards.
According to Ryerson Students’ Union president Andrea Bartlett, the Canadian Federation of Students (CFS) is responsible for maintaining the machines. Bartlett said that Ryerson Student Centre’s service desk staff tried to contact the CFS last semester but did not receive any response.
Despite paying around $400,000 in tuition fees each year to the CFS, which is an organization that unites 80 university and college students’ unions across Canada, students have been unable to glean the benefit of an ISIC card, one of CFS’s services. ISIC cards provide students with discounts and services at home and internationally, including discounts on on travel and museums.
Rajean Hoilett, a Ryerson graduate and chairperson for CFS Ontario, said that CFS did not hear about the machine’s malfunctioning until early February. “It’s my understanding that we have been pretty accommodating throughout this entire process,” Hoilett said. CFS had assumed this lack of communication was due to reduced reading week hours at the school.
Bartlett said the repair appointment was made for two Fridays ago, but no one from CFS showed up. “The lack of response from the CFS is the main reason why it was not resolved sooner,” she said. “Last week a representative came by and fixed the machines. They are now in good working order.”
Hoilett said he hopes that future issues like this can be resolved in other ways, rather than hearing about it in the news. Students are always able to get their cards through the CFS office as well, he said.
When the machines were down, RSU staff referred students to other campuses that offered free ISIC card creation for all students, such as OCAD, said Bartlett. Students can now get ISIC cards any time during the Ryerson Student Centre service desk’s hours of operation.