Increasing complaints in this year’s ombudsman’s report


Complaints from Toronto residents are increasing in number and severity, according to Ombudsman Fiona Crean’s 2013 annual report, which was released today.

There were 1,827 complaints made in 2013, 28 per cent higher compared to 2012.

About 70 per cent of the complaints indicated residents’ frustration with receiving inadequate information and a lack of proper communication from city staff.

Many complaints in 2013 were similar to issues raised in 2012. The most common issues of 2013 were poor communication, unreasonable delays, unfair decisions, denied or low-quality service and unpredictable enforcement.

The Toronto Community Housing Corporation received the most criticism. Residents also issued many complaints about the TTC and Municipal Licensing and Standards.

According to the report, the greatest increase in complaints came from Etobicoke, North York and York.

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