SoapBox upgrade will make responding to complaints easier for admin

SoapBox has received an upgrade to its search functionality that will make it easier for administration to respond to student complaints.

Ryerson University executive director Pinoo Bindhani says the new SoapBoax makes it easier to identify similar ideas and combine them for a consolidated response.

“We can now search by the number assigned to the idea as opposed to a key word search. This helps in loading ideas faster.”

The social forum is accessible through my.ryerson and allows students to post complaints and issues they have about the school, or possible solutions.

The upgrade took place last week. (Courtesy Soapbox)

The upgrade took place last week. (Courtesy Soapbox)

After sharing an idea on SoapBox, other students can vote thumbs up if they agree or down if they don’t. There are currently more than 9,000 submissions on the platform about anything from campus facilities to complaints about services.

Brennan McEachran, co-founder of SoapBox, says that many of the new features will enhance administrators’ ability to search through complaints and respond to them.

The process of assigning ideas falls under committee representatives that cover every topic from student affairs to scheduling. Depending on the idea, it gets sent to that specific committee member to respond to.

“It will allow (administrators) to eventually get much better detailed reports. So hopefully that will trickle down to the students,” McEachran says.

Bindhani added that the process of searching and combining ideas used to be “a bit more cumbersome before.”

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