TTC makes 38 promises to transit riders

The TTC released its third annual customer charter Friday listing  38 promises to its riders.

The charter outlined what the TTC plans on doing to improve the transit experience throughout the year, with specific goals scheduled during each quarter.


The TTC promises that Presto devices will be installed in all streetcars this year. (Courtesy 분당선M , Wikimedia)

There are six main areas of focus: response to needs, accessibility, cleanliness, information, modernization and renewal.

Many of the commitments centred on being more reliable and on time.

As promised by Mayor John Tory at his news conference earlier in the week, there will be two more trains added to subway lines 1 and 2 during morning and afternoon rush hours.

To enhance accessibility, the TTC is promising more priority seating marked with blue seats and easier access at stations with added elevators.

Another item promises the cleaning of every station, including walls, floors and passenger pickup locations twice a year, in the spring and fall.

The first quarter of the year will concentrate on information and making it easier for customers to navigate where they are going. This includes clearer maps of routes and next train arrival times on the TTC website.

Fifty television screens will be placed in 20 stations, and will show when next trains will arrive, as well as station information.  Forty next vehicle displays in 20 bus and streetcar stops are also being added throughout the year.

Debit and credit cards will be accepted at all TTC collector booths for single rides. Presto devices will be installed in more subway stations and on all streetcars by the end of the year.

The full charter is available on the TTC website.


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