COVID-19 and your LCBO shopping experience
As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.
We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.
Do not shop if you are ill or should be self-isolating.
Plan your trip by making a list.
If you can, shop alone. If you bring your own reusable bag, kindly pack your own purchases.
Practice physical distancing and adhere to traffic flow markers throughout the store.
Whenever possible, pay with debit or credit to reduce handling of cash. Many financial institutions have increased the spend threshold for the tap functionality. This is a great option to reduce touching of pinpads.
Face coverings are mandatory in all LCBO stores unless you meet a provincial legislated exemption. Please plan ahead and bring your own mask.
Changes to the Shopping Experience
The LCBO has measures in place to protect staff and customers including:
Return Policy
Product returns dating back 30 days from your original purchase are being accepted by LCBO stores, accompanied with the original receipt. Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection and quarantine period of three days before resale.
Store Hours
Most retail stores operate Monday through Saturday. Effective June 11, 2021, LCBO will resume extended hours of operation, closing at 9 p.m., where applicable. LCBO stores are open 11:00 a.m. until 6:00 p.m. on Sundays.
LCBO Convenience Outlets authorized to sell beverage alcohol are privately owned and business hours may vary.
Priority Access for Healthcare Workers
We are proud to join the retail industry’s appreciation of healthcare workers during COVID-19 by offering priority access within our retail stores.
Healthcare workers (which include all employees from hospitals, health care facilities, and paramedics) who present official photo identification of their role will be invited to take their place at the front of any line up outside of LCBO stores.
Delivery & Pickup Options
We offer these convenient ways to get your products safely and easily:
Learn more about our delivery and pickup options here.
We’ll keep you informed as we explore additional delivery options for the future. Thank you for your patience and understanding.
Changes to Events
All LCBO and Vintages in-person events have been cancelled for now.
We are bringing you exciting Virtual Events; check LCBO.com or our Facebook page often for updates.
Confirmed cases amongst LCBO Team Members
As part of our commitment to transparency with our people, partners, customers and communities, and out of an abundance of caution, the LCBO provides updates on confirmed COVID-19 cases amongst individuals who are LCBO retail team members. Click here for details. When we are informed of confirmed cases, we will take appropriate action immediately, which may include temporarily closing the store for additional deep cleaning, contacting all impacted employees, and connecting with local public health officials. Sharing these updates is not intended to imply workplace transmission. Should we receive direction from public health officials, including specific notification required to our customers, we will act immediately and accordingly.